Abstract: In response to the complex and diverse business system software and hardware structures, heavy maintenance work, and lack of automated monitoring and fault handling methods faced by the operation and maintenance of coal mine information systems, a coal mine information system automation operation and maintenance service platform software has been designed and developed to improve the quality of operation and maintenance. The platform utilizes the operation and maintenance tool Zabbix to monitor the real-time operation status and resource consumption of servers, network devices, applications, and other resources, and provides fault alarms through various alarm methods; the strategy of fault identification and repair is established to realize the “active” operation and maintenance of faults. A fault solution knowledge base based on Elasticsearch is built to intelligently match and push fault diagnosis and processing plans, and the fault analysis results and operation and maintenance task execution are pushed by mobile terminals. Field applications have shown that this platform can effectively improve the efficiency of mine operation and maintenance personnel in fault resolution.